Returns & Exchanges

Refund policy

The product(s) should be purchased only from www.gocharak.com and not from any other retailer be it online or offline.

We provide refund under following conditions, however returned products should be unsoiled, not be worn or used and all tags need to be intact. Return request should be raised within 7 days from the date of delivery of the product.

1. Product not similar to the display
2. Product(s) should be unused (other than fit trial) and unwashed
3. There should be no stains, marks, stitches or holes in the product(s) caused by the consumer.
4. All the tags and original packaging should remain intact and should be sent along with the product(s).
5. Product(s) should reach us in sellable condition.
6. Original Invoice shall be returned with the product(s)

Once the returned goods are received, our quality check team shall examine the returned product(s) for all defects/variations, on the basis of the customer’s claim. Upon confirmation from our Quality Assurance Team that the refund is acceptable, we shall refund the money subject to fulfilment of Return conditions. In case it is found on examination of product/invoice/order receipt that the error/defect/damage/delay has occurred due to customer, then the customer will not be entitled to any fresh piece of Product or Refund and the same product as purchased by the customer will be returned to the customer.

To initiate refund, please email at care@gocharak.com or call our customer care number + 91 9886991188 between 10.30 AM and 6 PM from Monday to Saturday (excluding holidays).

All return packages should be sent only through Professional or Fedex or Bluedart or DTDC courier services or Speed Post (with Tracking#) to the below address only:

Payment

Online payment through Net-banking and Debit card/ Credit card including Visa, Maestro, and MasterCard are accepted by us through Paytm or Payu payment gateway.

Shipping

No extra shipping charges are levied. Orders are usually delivered within 5-15 business days. Orders may get delayed due to national and public holidays as well as depending on the location of delivery. In case any product carries shipping charges, then it will be clearly mentioned on the Site.